Returns

Each painting is one of one. Sales are final for change of mind. These terms sit alongside your rights under the Australian Consumer Law, which cannot be excluded.

Change of mind

The studio does not offer refunds, exchanges, or returns because you change your mind, including if a colour looks different on your screen or the work does not suit the room.

Damaged or not as described

If a work arrives damaged, incomplete, or not as described, write within seven days of delivery with photographs. The studio will repair, replace, or refund as the Australian Consumer Law requires — including return shipping in those cases.

How to write

Use Contact or studio@heidykate.com, with your order email and the title of the work.