A: As each piece is a unique, one-of-a-kind original, we do not accept returns based on a change of mind.

We only accept returns and offer a full refund if the artwork is damaged during shipping or if the piece received is demonstrably different from the one you ordered (misrepresentation).

We encourage you to review all dimensions, photos, and descriptions carefully before purchasing.

A: We take every care in packaging, but if your original artwork arrives damaged, you must contact us within 48 hours of delivery to file a claim.

1. Document the Damage: Take clear, high-resolution photos of:

*The damage to the artwork itself.

*The exterior condition of the packaging (box, crate, or tube)

*The shipping label.

1. Contact Us: Email us at studio@heidykate.com with your Order Number and "DAMAGED ORIGINAL ARTWORK" in the subject line. Attach all the photos.
2. Return & Refund: Once we approve your claim, we will provide a prepaid shipping label and detailed instructions for returning the artwork. Upon safe receipt and inspection, we will immediately issue a full refund to your original payment method

A: The entire process, from claim approval to refund, typically takes 7–14 business days. (might take longer depending on location)

This includes the time for the damaged piece to be shipped back to the studio, our final inspection (1–2 days), and the bank processing time for the refund (usually 5–7 business days).

A: We're always happy to help with questions about shipping, care, or the return process.

• Email: studio@heidykate.com (Best for detailed inquiries and attaching photos. We respond within 24 hours on business days.)